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Hello all self storage operators, I am trying to decide what software to use in our new storage facility and thought Id throw out the questions of what others have found user friendly and great for security, your comments and suggestions would be appreciated.
We use Sitelink and find it very good. Not perfect but for a large facility it works well keeping track of payments and vacancies. I do not depend on the financials. We do a daily close and I take the information and enter it into an accounting program. A little more work but more accurate I believe. Technical support for Sitelink is excellent. Usually get an answer immediately or within 24 hours.
We also use Sitelink for our properties. The Pro’s are that they have great support that is quick to answer the phone and fix issues. The software version we use is the Web version, which is great for tracking and reporting. It is not cheap though. We also use their SiteLink Merchant Services and that has been great, very easy to use and a positive experience. Debit still has to be done offline though. The rates were matched to Costco’s Elavon offer without issue.