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Hello everyone. More and more these days I am getting calls from your Self Storage customers asking questions and more often than not, complaining about storage facilities that are “forcing” their customers to pay for mandatory insurance. In fact I just got off of the telephone with a customer of a facility near Toronto that has been using this facility for more than 5 years. He just received a letter advising him of his rent increase and an additional $9.00 plus tax for a mandatory $2000.00 worth of insurance. He is very upset as he does not wish to insure his “documents” in storage and has now made arrangements to move out and go to another com[pany that is not forcing him to purchase unnecessary insurance. I am looking to start a conversation/discussion about this. Do you require a minimum mandatory insurance from your customers? If so at in any circumstances, do you ever waive this extra cost to your customer? Do you offer optional insurance coverage for your customers? If so, what is the percentage of your customer base that has chosen to purchase insurance? What are your thoughts on all of this. As this appears to be becoming a trend in our industry we should be “in the know”. Thanks, Sue